If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The contact channels listed on this page connect you directly to the team responsible for running BetPortal — not a third-party call centre, but the people who have the authority to look into your account, review transactions, and take action.

Our support team can handle the full range of account matters: deposit and withdrawal queries, bonus eligibility questions, verification requests, technical issues, and anything else that affects your ability to use the site. If you are unsure whether your question falls within scope, send it anyway — we would rather redirect you than leave you without an answer.

What to include when you get in touch

The quickest way to resolve something in a single exchange is to give us enough information upfront. When you contact us, please include your registered username or the email address on your account, a clear description of the issue, and — where relevant — the date, time, and approximate amount involved in any transaction you are querying. If you have already taken a step to resolve the issue yourself (for instance, attempting a withdrawal that did not complete), let us know that too. The more context you provide, the less back-and-forth is needed before we can act.

Responsible gambling requests and formal complaints

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us through the channels on this page and state clearly what you need. These requests are treated as a priority. Self-exclusion in particular will be processed as promptly as possible, and once in place it cannot be reversed during the period you have chosen. We take these requests seriously and we will not attempt to dissuade you from making them.

If your concern is a formal complaint rather than a routine query — for example, you believe we have acted unfairly or failed to honour a commitment — please tell us that at the outset. Formal complaints are escalated internally and handled separately from standard support messages. If we are unable to resolve your complaint to your satisfaction, you have the right to refer the matter to the Anjouan Gaming Authority, under whose licence BetPortal operates.

One final point on security: we will never ask you to share your password, full card number, or any other sensitive authentication detail over email or chat. If you receive a message claiming to be from BetPortal that asks for this kind of information, do not respond to it — contact us through the official channels listed here and let us know.