These Terms and Conditions govern your use of BetPortal, operated by CREDARA GROUP LTD and licensed by the Anjouan Gaming Authority (licence number ALSI-202601040-FI2). By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, you must not use BetPortal.

Player Eligibility and Account Rules

BetPortal is open to adult residents of the United Kingdom. You must be at least 18 years of age to register and place any wager. By creating an account, you confirm that you meet the minimum age requirement and that gambling is lawful in the jurisdiction from which you are accessing the site. We reserve the right to request age-verification documents at any time, and access will be suspended until verification is satisfactorily completed.

Each player is permitted to hold one account only. Opening duplicate or additional accounts — whether under your own name or another identity — is strictly prohibited. Where we identify multiple accounts belonging to the same individual, we may close the duplicate accounts, void any associated balances or bonus funds, and withhold pending withdrawals pending investigation. This rule exists to protect the integrity of the platform for all users.

When registering, you are required to provide accurate, complete, and current personal details. You must update your profile promptly if any information changes. Providing false or misleading information constitutes a breach of these terms and may result in account closure.

Deposits, Bonuses, and Withdrawals

The minimum deposit and minimum withdrawal amount at BetPortal is £20. Withdrawals are processed within 24 to 48 hours, subject to standard verification checks. We do not guarantee processing times that fall outside our control, such as delays introduced by banks or payment processors.

Bonuses and promotional offers are subject to separate terms that accompany each offer. Where a wagering requirement applies, the relevant multiplier and any restrictions on eligible games or minimum odds will be stated at the point of claiming. Casino bonus funds carry a wagering requirement of 40 times the bonus amount. A maximum bet of £5 per round or spin applies while a bonus is active. Bonus funds and any winnings derived from them will expire if the wagering requirement is not met within the stated validity period. We reserve the right to remove bonus funds that we reasonably believe have been claimed in bad faith or in breach of promotional conditions.

Prohibited activities include, but are not limited to: operating more than one account, colluding with other players, exploiting software errors or vulnerabilities, using automated tools or scripts to interact with the site, and any form of fraudulent payment activity. Where we have reasonable grounds to suspect a breach of this nature, we may freeze your account, withhold funds, and refer the matter to the relevant authorities. We will not be liable for losses arising from our decision to act on such suspicions while an investigation is ongoing.

We may update these Terms and Conditions from time to time. Where changes are material, we will notify you by email or by a prominent notice on the site prior to the changes taking effect. Continued use of BetPortal following notification constitutes acceptance of the revised terms. If you do not accept an update, you should close your account and withdraw any remaining balance before the changes come into force.

If you have a dispute regarding any decision made under these terms, you should contact our support team in the first instance. We aim to resolve all disputes fairly and in a timely manner through our internal complaints process.